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Lloyds customers hit by online banking glitch

By Duncan Ferris

Date: Monday 11 Feb 2019

Lloyds customers hit by online banking glitch

(Sharecast News) - Lloyds has apologised after a glitch left thousands of customers unable to access online and mobile banking resources on Monday.
Customers began to report issues with logging into services on Sunday evening, though difficulties are understood to be confined to Lloyds customers, with customers under the group's Halifax and Bank of Scotland brands remaining unaffected.

A Lloyds spokeswoman said: "We are currently aware that some customers may be experiencing intermittent issues when trying to access their online banking service this morning. We are working to resolve the issue as a matter of urgency and we are sorry for any inconvenience for our customers."

The bank's online services underwent maintenance between midnight and 6am on Sunday, though it is unclear whether this is related to the outage.

The news comes less than a month after customers under all three of Lloyds Banking Group's brands were hit by payment processing issues that are believed to have delayed at least 0.4m transactions.

TSB Group, which was owned by Lloyds until 2015, suffered perhaps the most significant of recent banking glitches, with a meltdown in April last year costing the retail and commercial bank more than £330m after a botched attempt to migrate customer accounts to the IT system of its Spanish owner, Sabadell.

Lloyds Banking Group's shares were up 1.41% at 57.68p at 1617 GMT.


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